Terms of Service

These Terms of Service (the “Terms”) form a legally binding agreement between you and CV Optimal Memajukan Usaha (the “Company”, “we”, “us”, or “our”), the operator of CrmOfficialOptimus (the “Service”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

CrmOfficialOptimus is a web-based customer relationship management (CRM) application that enables businesses to receive, manage, and respond to customer-initiated messages through the WhatsApp Business Platform(provided by Meta Platforms, Inc.).

The Service uses a server-to-server architecture and authenticates with Meta using a System User Access Token. End-users (Customers) are not required to log in with Meta accounts to interact with businesses that use the Service.

To use the Service, you must:

• Be at least 18 years old (or the age of legal majority in your jurisdiction).
• Have the legal authority to enter into these Terms.
• Own or be authorized to administer a WhatsApp Business Account connected to your business.
• Provide accurate, current, and complete information during registration and keep it updated.

You are responsible for safeguarding your account credentials and for all activity that occurs under your account.

You agree not to use the Service to:

• Send unsolicited messages, spam, or bulk marketing communications to customers who have not initiated contact with your business.
• Send deceptive, misleading, fraudulent, or illegal content.
• Promote hate speech, violence, discrimination, or content that violates the rights of any person.
• Transmit malware, viruses, or any code designed to disrupt or compromise the Service.
• Attempt to gain unauthorized access to other accounts, systems, or networks connected to the Service.
• Reverse engineer, decompile, or otherwise attempt to extract the source code of the Service.
• Use the Service to violate any applicable law, regulation, or third-party right.
• Interfere with or disrupt the integrity or performance of the Service or the data contained therein.

We may investigate violations and take appropriate action, including suspension or termination of your account (see Section 10).

Your use of the WhatsApp Business Platform through the Service is subject to Meta's policies, including:

• WhatsApp Business Messaging Policy
• WhatsApp Commerce Policy
• WhatsApp Brand Guidelines
• Meta Platform Terms and Developer Policies

You specifically agree that you will:

• Only send messages in response to a customer-initiated conversation, or within a valid template message window approved by Meta.
• Comply with all applicable message template categories and opt-out mechanisms.
• Honor customer requests to opt out of receiving messages.
• Not use the Service to send content prohibited by WhatsApp (e.g., illegal products, regulated goods, adult content).

We are not responsible for actions Meta takes against your WhatsApp Business Account, including quality rating downgrades or messaging restrictions.

The Service, including its source code, designs, logos, and trademarks, is owned by CV Optimal Memajuan Usaha and protected by intellectual property laws. You retain ownership of the customer data and content you upload or transmit through the Service.

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms.

Certain features of the Service may be offered on a subscription basis. Applicable fees, billing cycles, and payment terms are described on our pricing page or in your order form. All fees are stated in the currency indicated and are non-refundable except where required by law.

We may update pricing with reasonable prior notice. Continued use of paid features after a price change constitutes acceptance of the new pricing.

Your use of the Service is also governed by our Privacy Policy and our Data Deletion process. By using the Service, you agree to those documents.

With respect to end-customer personal data processed through the WhatsApp Business Platform, you act as the data controller and we act as your data processor. The data processing addendum (DPA) forms part of these Terms.

The Service relies on third-party providers, including Meta Platforms, Inc. (WhatsApp Business Platform) and our cloud infrastructure vendors. We are not responsible for the availability, accuracy, or content of third-party services, nor for damages arising from their acts or omissions.

We may suspend or terminate your access to the Service at any time, with or without cause, with or without notice, including (without limitation) if:

• You breach these Terms or any referenced policy.
• Your WhatsApp Business Account is restricted or banned by Meta.
• We are required to do so by law, regulation, or lawful order.
• Continued provision of the Service would create a security or legal risk.

You may terminate your account at any time by following the in-product cancellation flow or contacting us. Upon termination, we will delete or anonymize your data in accordance with our retention policy.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components, or that defects will be corrected.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL CV OPTIMAL MAJUKAN USAHA, ITS DIRECTORS, EMPLOYEES, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SERVICE.

IN ANY CASE, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS (US$100).

You agree to indemnify, defend, and hold harmless CV Optimal Memajukan Usaha and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of (a) your use of the Service, (b) your violation of these Terms, or (c) your violation of any third-party right or applicable law.

These Terms are governed by the laws of the Republic of Indonesia, without regard to its conflict-of-laws principles. Any dispute arising from or related to these Terms shall be resolved first by good-faith negotiation, and failing that, by binding arbitration in Jakarta, Indonesia, in the Indonesian language.

Nothing in this section limits either party's right to seek injunctive relief in a court of competent jurisdiction.

We may update these Terms from time to time. When we do, we will revise the “Last updated” date and, where appropriate, notify you via email or in-product notice. Continued use of the Service after a change constitutes acceptance of the revised Terms.

If you have any questions about these Terms, please contact us at: